CRM: Customer Relationship Management course

This is An Introduction to Customer Relationship Management Course.

CRM (Customer Relationship Management) is one of the modern organisations' primary functions and managerial activities. Most organisations are entirely focused on the management of their customers.

CRM is the principle organisations employ to better their relationships with current customers or attract new ones.

Different Customer Relationship Management policies are the core objective of modern organisations, and they hire skilled professionals and efficient staff to manage their customers.

ILC's tutorial on Customer Relationship Management is one of the best CRM tutorials, which enables you to understand Customer Relationship Management in detail and introduces the learners to different aspects of customer relationship management.

Inspire London College offers this customer relationship management course in which you will learn the fundamentals of CRM. This CRM course will teach you what CRM is, how it works, and how to apply it to your business. There are several ways that ILC's CRM course can help enterprises grow their customer support, increase sales revenue, and decrease their customer base for those who are not interested in continuing the relationship with the company.

This CRM course includes everything about Customer Relationship Management, no matter how complex or straightforward. This CRM course will teach you all about customer relationships. Along the way, we will go over how CRM works and the best ways to use it. Once you finish it, you can claim your certificate of achievement for free to show your achievements in Professional life.

This CRM course is specifically designed for individuals who want to establish their careers in customer service and business owners who wish to develop an effective customer service program for their businesses.

The CRM course will also be helpful for candidates who want to improve their skills in customer handling, want to add value to their CVs, students seeking higher qualifications in customer service, and professionals like managers, supervisors, etc.

Course Outline

The Level 5 Customer Relation Management (CRM) course is based on 100 CPD points. Therefore, Learner must need to complete the following modules given below.

Modules Outline:

This CPD course in Customer Relation Management (CRM) comprises ten modules in which learners must achieve 100 credits. Modules are:

• Customer Service
• Customer Support
• Communication Strategies
• Call Center Training
• Coaching, Salespeople
• Contact Center Training
• Handling Difficult Customers
• Meeting Management
• Negotiation Skills
• Sales Team Motivation

Certificate

Upon successfully passing the Customer relationship Management (CRM) course Final Test, Learner must pay for the CPD Accredited Certificate of Completion either in PDF format or Hard-copy.

CPD Accredited Certificate of Completion (PDF format) = £42

CPD Accredited Certificate of Completion (Hardcopy) = £65 + postage charges £15 = £80

Without any prior knowledge of CRM, the learners can take this CRM training course and in addition, there are no age restrictions. Thus, anyone who is passionate and ambitious about CRM can take the course. There are no specific deadlines for admission, and you can enroll anytime in this course. Moreover, this CRM course is recommended for this position.

• Managers, supervisors, and team leaders
• Confident, self-motivated, and passionate candidates
• Supply chain workers seeking CPD
• Logistics managers looking to expand knowledge and skills
• Candidates looking to enhance their CVs
• Anyone interested in developing knowledge and skills.

There are no precise requirements for a CRM Certificate as no prior knowledge and experience of CRM is required.

Students seeking to enrol for this CRM course should meet the following requirements;

• Be aged 16 years or above
• Solid knowledge of the English Language
• Working Knowledge of Information Communication Technologies for studying online that is the Internet and Microsoft Office
• A genuine desire to study and succeed.

After completing the CRM course/training, you will be able to grip yourself with specific knowledge and skills with the highest level of confidence to improve yourself and enhance the skills for your career in the relevant employment sector. Typical customer service positions include;

• Team leader
• Customer Service Officer
• Customer relationship Officer
• Customers support officer
• PR Manager

Currently there are no Q&As for this course. Be the first to ask a question.